Transcosmos, E-Commerce Service for Messaging Apps on LINE Talk

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One Stop Solution, drives repeat purchases by recommend engine while offering bot auto-response service
Saturday, November 12th, 2016
Product purchase via LINE Talk

Tokyo, Japan, November 4, 2016--Tokyo based Transcosmos inc. announced that the company has developed an end-to-end framework for users to complete product purchase from selecting product, placing order to making payment on LINE Talk and will release
the service, “E-Commerce Service for Messaging Apps”, this coming December.

Leveraging LINE’s “Official Web App” feature supported by “Social PLUS”, offered by feedforce Inc. 
Tokyo based Japan (President: Koji Tsukada), the service links client companies’ e-commerce website and LINE account
and delivers all required features to run e-commerce business on LINE Talk, at one-stop.

Embedding “Rtoaster”, a private DMP equipped with recommend engine offered by BrainPad Inc. 
Tokyo based(CEO / Co-Founder Seinosuke Sato), the service enables the businesses to make product
recommendations and promote repeat purchases according to each customer’s needs by leveraging customer’s
purchase and inquiry history. For example, businesses can list the customer’s regular products on LINE Rich Menu
at the right timing to make the customer purchase the product without visiting the e-commerce website.

As the service is linked to “Reply.ai”, the platform for building bot, offered by the U.S. company Reply, Inc.(New York, U.S.; Founder & CEO Omar Pera, Founder & COO Pablo Pera), it also offers
auto-response feature to support customer inquiries on LINE Talk. Additionally, to deliver highly satisfactory
communication for all the customers, the service enables the customers who prefer to have direct communication
with the operator to switch from auto-response to manned support as needed.

Transcosmos launched its operations in 1966. Since then we have combined superior “people” with up-to-date “technology”
to enhance the competitive strength of our client companies by providing them with superior and valuable services.
transcosmos currently offers Cost Reduction Services (contact center, back-office service for HR/Financial/Sales depts.,
order management and SCM, system development & operation etc.) and Sales Expansion Services (big data analysis,
internet advertising, developing & operating website, smartphone/SNS utilization, telemarketing etc.).

Transcosmos continues to pursue Operational Excellence by providing these services through our 164 locations in 29 countries with a
focus in Asia. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a
comprehensive One-Stop Global E-Commerce Services to deliver our clients companies' excellent products and services
to consumers in 46 countries around the globe. transcosmos aims to be the “Global BPO Partner” of our client companies,
providing them with high quality BPO services on a global scale.

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